FirstVPN believes in privacy and online freedom and that it should be very clear how we manage and protect your personal information. If you have any questions or concerns, please contact us.
The core of our service is the FirstVPN Private Network which provides private and secure data transmission. If you are using the FirstVPN Private Browser, we route your browser Internet traffic through our network. If you are using the FirstVPN Virtual Private Network (VPN) Service, we route all of your Internet traffic through our network. In each case, our software browser or client establishes and maintains an encrypted tunnel between your browser or device and our network.
The FirstVPN network is a No Log network. FirstVPN does not store users originating IP address when connected to our service and therefore cannot identify users when provided IP addresses of our servers. Additionally, FirstVPN cannot disclose information about the applications, services or websites our users consume while connected to our services; as FirstVPN does not store this information.
FirstVPN may need to collect the following operational data in order to operate our Services.
Since we manage a global network, your Internet traffic may be routed through one or more different countries.
In order to enroll you in our service and maintain your account we need to collect your email address. We may also use your email address for billing and customer support. From time to time we may use your email address to request your feedback on our service, advise you of promotional offers regarding our current and new services and provide you with updates on our new products and product features.
We may also collect information such as your name, address, phone number and payment information in connection with your purchase of our products and services. This information is used to fulfill your purchase and to bill you as necessary based on your service plan.
We collect your email address and other contact information when you request customer support. We also collect information regarding your support request. This information is used to address your inquiry or service problem and to improve our service.